Frequently Asked Questions
A. Payments can be made with any major credit card through the PayPal payment gateway.
A. Absolutely NOT. PayPal processes your secure credit card payment – no sign up is required.
A. In most cases, shipping is a flat rate of $9.95 within the U.S. and this includes insurance and a gift box for your item. The cost of International Shipping is a flat rate of $34.95 and also includes insurance and a gift box. Individual items may be priced differently due the increased cost of insurance. Also, shipping upgrades are available for Express Shipping both domestically and abroad.
PLEASE NOTE: International Orders – a PHONE NUMBER is required by ALL major shipping providers and MUST be provided with your order.
A. Orders are shipped within 7 – 10 business days (this excludes weekends), but usually ship sooner. Most orders ship via USPS Priority Mail, which can take 2 – 3 days depending on your location. International orders ship via USPS Priority International, which can take 4 – 7 days depending on your location. We are not responsible for delays caused by the Customs Department of your home country – delays of this nature are far beyond our control. Shipping upgrades are available for Express Shipping both domestically and abroad.
A. As most items offered are hand-made to order, returns are generally not accepted and all sales are considered final. However, in any instance in which there is any hint of dissatisfaction, we always work with you to resolve any issues, including full replacement of an item or exchanging one item for another. Because our items are hand-crafted for each and every customer as opposed to a large retail conglomerate, we strongly discourage “buyer’s remorse” or “change of heart” returns. We always go the extra mile to make sure all of our customers are completely satisfied.
A. Yes, our jewelry is guaranteed for life against failure from normal wear. We will even repair your jewelry due to failure from misuse. In both cases, however, we reserve the right to charge a nominal fee for the cost of supplies where part replacement is necessary.
All of our jewelry owners should be aware that our jewelry is professionally torch-soldered and designed to last of lifetime. Unfortunately, much of the Steampunk jewelry genre has been infected by sellers who have no jewelry experience and actually glue their pieces together and call it jewelry. While many of these pieces may be visually pleasing, they do not qualify as much more than craft items and cannot withstand the demands of even moderate wear and use. EDMDesigns is one of less than only a handful of creators who literally solders all metal components, which is how actual jewelry is made. Customers should accept nothing less.
A. Everyone is different. The proper length of a necklace is determined by a combination of the circumference of your neck as well as your height and the size of your frame. You should also take into consideration where you want the necklace pendant or focal to rest against your breastbone. Below is a chart that should serve as a general guide, however this is based on an average-sized person. Please keep in mind your specific size and measurements. With a few exceptions, the length of virtually all of our necklaces can be customized to your needs.
A. Currently all of our rings are created on adjustable bases, however it is always advisable to have your ring pre-sized to your specific needs. It is even recommended to go a step further and have your ring made to a fixed size of your choice to ensure you will experience a lifetime of enjoyment with your ring. Any metal that is repeatedly flexed, however infrequently, has the potential to fail. Therefore if you are confident about what ring size you want, we can make that size permanent for you so your ring will last forever. For sizing, please refer to the chart below, which accommodates all sizes for all global standards.
|Universal Ring Sizing and Conversion Chart|
A. We can modify our earrings to accommodate any earring back of your choice. We even offer clip-on backs and Sterling Silver backs upon request for those who require hypo-allergenic metals, in which case pure Sterling Silver is by far the best choice. Please refer to the styles below to select the best earring back for you.